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Hongkong Post reports information security incident
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Hongkong Post announced today (July 21) that an information security incident involving its EC-Ship account holders was identified today. The incident involved a robot accessing the address books of EC Ship account holders. Hongkong Post immediately took action to block unauthorised access after identifying the incident. It also followed established guidelines, and reported the case on the same date to the Police and the Digital Policy Office. The EC Ship service has returned to normal.
Hongkong Post will work closely with Police to investigate the cyberattacks. According to a preliminary assessment, it is possible that the incident involves the information in the address books of EC Ship account holders. This includes senders’ and recipient’s names, addresses, telephone numbers, fax numbers, and email addresses. The investigation is still ongoing to determine the number of affected account holders and if any personal data has been leaked. Hongkong Post is working to inform the affected account holders of any updates as soon as they become available. Hongkong Post adheres to established Government procedures in information and cybersecurity. It is currently seeking advice on the investigation from the DPO and will further enhance its system security.
Hongkong Post confirms that it does not send embedded links via emails, SMS messages, or social media pages to collect personal information or request payment. Hongkong Post wants to warn the public not to click on any embedded hyperlinks, provide any personal or financial details such as credit card numbers, or make any payment to emails or SMS messages that are alleged to have been sent by Hongkong Post. Hongkong Post’s General Enquiry Hotline can be contacted at 2921 2222 for any enquiries.
Ends/Monday July 21, 2025.
Issued HKT 23.57.
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